•Yes, if you visit a hospital that is in the direct billing network, we will settle the costs directly to the hospital for an eligible medical condition and treatment, up to the limits covered by your plan.
•You will be able to enjoy the direct billing facility which includes more than 270 hospitals in Vietnam, and more than one million medical providers worldwide through AXA Global network.
•You can submit your claims request and documents through either of the following channel:
1. Download MyVBI App on App Store / Google Play and register for an account. Submit your request and upload the docu- ments via MyVBI application or
2. Send your completed claim form, tax invoices, medical documents and reports including the contact person and doctor’s details directly to us at VBI Claims Department : 4th floor, ICON 4 Building. No. 243A De La Thanh, Dong Da District, Hanoi City •For detailed instructions on Claims Procedures and submission, please refer to the Documents of Claiming guidance
for VBI Premier Care plan.
You can contact us to seek pre-approval before you go for the proposed treatment. We will inform you if it falls under the reasonable and customary cost and a medically necessary treatment eligible under your policy.
•You can submit a claim to us arising from an insured event once the policy has been issued. However, some benefits are subject to a waiting period, examples Restorative dental treatment, Inpatient treatment of AIDS & HIV, Maternity, Palliative care, Hospice care, care for persistent neurological damage and Psychiatric treatment. For benefits with waiting periods, we will not pay for any claims incurred within the waiting periods.
•In addition to the waiting periods, all claims are subject to the terms, conditions, and exclusions in the policy before we can confirm that the claim is eligible.